How do I cancel my order?


To cancel your order, you can contact us at REQUEST TO CANCEL ORDER. If your order has not shipped we will cancel and refund your order right away. If your package is already being shipped, you will need to wait until you receive your item and go through our return or exchange process.

Where is my international package?

International packages are taking longer than usual due to COVID and facilities being short staffed. Packages can take up to 30+ days if they get stuck in customs.

We have no control over international custom turn times.

We do offer expedited shipping through DHL which rarely experience custom delays. If you chose a cheaper shipping option please be patient as it may take a little longer.

Will all my pump parts fit inside the bag?

Unfortunately The flanges, bottles and battery don’t ALL fit. We did make a prototype that fit all the parts for on the go but the bag was just too big and bulky to wear while pumping. We are working on another product for mamas to pack their pump parts on the go.

Mimi and Pal


How long does shipping take?

Domestic Shipping: It usually takes 2-3 business days for order processing before shipment. Once the item is ready to be shipped our free shipping option usually takes 3-5 business days via USPS
You can upgrade and pay for expedited shipping if you need it by a sooner date.

International Shipping: we also have a 2-3 business day processing time. Once the item is shipped it is very difficult to predict shipping times due to customs but typically this takes 10-30 business days. There may be delays due to the customs process which is unfortunately out of our control! If you opt for expedited shipping, we offer an upgraded service through DHL which takes 1-3 business days for delivery and rarely experiences customs delays.

Do you offer free shipping?

Yes! We offer free shipping on all domestic orders over $70.00. Unfortunately we do not offer free shipping on International purchases at this time.

If you need expedited shipping we offer an option to upgrade your shipping at checkout!

Do you ship outside of the U.S.?

Yes, we ship all over the world. We do not cover international shipping.

We are not responsible for international custom turn times. Some packages may take longer than usual due to COVID and facilities being short staffed. We do offer expedited shipping through DHL which rarely experience custom delays. If you chose a cheaper shipping option it could take 30+ days to reach its destination.

All customers are responsible for any duties and import fees.

What is your return policy?

You can find all information on exchanges and returns here

How to request a return or exchange?

You can request a return or exchange by filling out this request form: Return and exchange request form

Please make sure to read our refund policy to ensure you are eligible for your request.

Product FAQ

Why Vegan leather?

We knew right away that we didn't want any animals to be harmed in order to make our bags. All of our products will be vegan, eco-friendly, and cruelty free. As we learn and grow, we are going to continue to improve on other aspects of being eco-friendly while still producing high quality products.

How many wipes can I fit?

You can fit 15-20 wipes comfortably. Do not overstuff the wipes pocket.

How long will the wipes stay wet

If the zipper is properly closed the wipes should stay moist for at least a week.

What pumps are your bags compatible with?

We created a list of pumps that will fit inside The Harper: Compatible Pump List

If you dont see your pump listed and you are unsure if it will fit, please send us a request!

About Mimi and Pal

How did you come up with your business name?

Mimi was actually my childhood nickname. The name has followed me and evolved as I've gotten older. Now that I am an Aunt my nieces and nephews refer to me as 'Aunti Mimi.' My husband's nickname growing up was 'Pal' and his closest friends still call him this. The name is sentimental and endeering to us. It reminds us of the people we love and those who love us.

What was The Harper named after?

Our bag is named after our fur baby. She is a big fluffy ball of love! Since she was our first baby together we thought it was appropriate to name our first product after her.