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Privacy policy

Privacy Policy

Last Updated: January 7, 2025

This Privacy Policy describes how Mimi and Pal (referred to as "we," "us," "our," or "the Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mimiandpal.com (the "Site") or otherwise communicate with us. By using our Site or Services, you agree to the terms outlined in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or for other operational reasons. Changes will be posted on this page with an updated "Last Updated" date. Please review this policy regularly to stay informed.

What Personal Information We Collect

Information You Provide Directly

We collect personal information that you provide to us when:

  • Placing an order (e.g., name, billing and shipping address, payment information, email, phone number).
  • Registering for an account (e.g., username, password, contact information).
  • Communicating with us for customer support.

Information We Collect Automatically

When you access our Site, we automatically collect certain information about your device and interactions:

  • Examples: IP address, browser type, operating system, referring/exit pages, time zone, and cookie data.
  • Purpose: To optimize the Site's functionality, monitor performance, and analyze user interactions.

Information from Third Parties

We may receive information about you from:

  • Service providers such as Shopify, which powers our store.
  • Payment processors for processing transactions securely.
  • Marketing platforms and social media networks for targeted advertising.

How We Use Your Personal Information

We use the information we collect for purposes including:

  • Providing Products and Services: To process your payments, fulfill orders, and manage your account.
  • Improving User Experience: To optimize Site performance and develop new features.
  • Marketing and Advertising: To send you promotional messages about our products and services.
  • Fraud Prevention and Security: To detect and prevent unauthorized access or misuse of our Site.

 

Text Messaging and Email Communications

By providing your email or phone number, you consent to receiving:

  • Transactional Messages: Order confirmations, shipping updates, and customer service-related notifications.
  • Marketing Messages: Promotional emails and SMS offers.

To unsubscribe:

  • Emails: Click the "Unsubscribe" link in any promotional email.
  • SMS: Reply "STOP" to any text message or use the opt-out link provided.

We use trusted partners for text and email communications, including:

Message and data rates may apply.

Third-Party Services

To support our services, we use trusted third-party applications. These apps may process your data for e-commerce, marketing, analytics, and customer engagement. Examples include: Shopify (Privacy Policy) Attentive (Privacy Policy) Flodesk (Privacy Policy) Google Analytics (Privacy Policy) Yotpo (Privacy Policy) TikTok (Privacy Policy) Meta (Facebook and Instagram) (Privacy Policy)

These applications process data for purposes such as order management, marketing, analytics, and customer reviews.

Cookies

We use cookies and similar technologies to:

  • Enhance Site performance and usability.
  • Track user preferences and interactions.
  • Deliver tailored advertisements.

You can manage cookies via your browser settings. Blocking cookies may affect Site functionality.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access and Correction: Request access to or correction of your personal information.
  • Deletion: Request deletion of your personal information.
  • Opt-Out: Opt-out of targeted advertising or data sharing.
  • Portability: Request a copy of your personal data in a transferable format.

To exercise your rights, please contact us at mimi@mimiandpal.com.

Do Not Track

Our Site does not respond to "Do Not Track" signals due to the lack of consistent industry standards. However, we comply with Global Privacy Control (GPC) signals where applicable.

Children's Privacy

The Site is not intended for individuals under 16. If we become aware of data collected from minors, we will promptly delete it. Parents or guardians may contact us for assistance.

Security and Data Retention

We implement industry-standard measures to protect your data. However, no system is completely secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Review their privacy policies for more information.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

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