Shipping policy
Shipping Policy
Please understand estimated shipping time starts from the day the post office receives the package, NOT the day you place the order. For urgent packages/timelines please contact us directly and we will see how we can help: CONTACT US.
Processing Time:
- Standard Processing: Once your order is placed, please allow 3-5 business days for processing. While we typically process orders faster, this time frame allows for potential delays during peak periods.
- Launch Periods: During product launches, please allow 5-10 business days for processing due to high order volume.
- Holidays: Please be aware that postal services may experience delays during holidays due to high volumes of shipments or be closed due to the holiday. We will not issue refunds for delayed shipments caused by carrier workload. We will do our best to dispatch your orders quickly.
Domestic Shipping:
- Free Shipping: We offer free shipping on orders over $125. Once the item is ready to be shipped, our standard free shipping option via USPS usually takes 3-5 business days.
- Expedited Shipping: If you need your order sooner, you can upgrade to expedited shipping for an additional fee. We strive to dispatch expedited orders promptly but cannot guarantee delivery times once the package is with USPS or UPS. Refunds for expedited shipping will not be issued if delivery times are not met, as these fees are paid directly to third-party carriers.
International Shipping:
- Standard Shipping: We do not cover international shipping. International orders typically take 10-30 business days for delivery. Please note that customs processes can cause delays that are beyond our control.
- Expedited International Shipping: For faster delivery, we offer DHL expedited service, which generally takes 1-3 business days and rarely experiences customs delays.
- Additional Fees - We do not cover the cost of return shipping for international orders. Once your package leaves the United States, we are not responsible for customs processing, local delivery issues, or any additional fees imposed by your country. These charges are between you and your local government, and we will not refund any international taxes, duties, or brokerage fees.
Return and Exchange Policy:
- Return Period: Contact us within 30 days of receiving your order to initiate a return. Items must be returned within 14 days of receiving your return slip.
- Processing Returns: Once we receive your returned item, exchanges may take up to 10-15 business days to process.
- Return Shipping: We do not cover return shipping costs. The return shipping fee will be deducted from your refund amount. We are not responsible for lost or damaged packages during return shipping, so please request insurance for your return shipment. Returned items must be unused, with all tags intact, and in the condition you received them.
Refund Policy for Shipping:
- Non-Refundable Shipping Costs: Once a package is shipped, we do not refund shipping costs. These fees are paid directly to third-party carriers (USPS, UPS, DHL) and are not retained by us.
- Cancellation Before Shipping: If you request to cancel your items before they are shipped, we will refund your shipping cost. If the item has already been shipped, we will not refund the shipping amount. You will need to wait until you receive the item to move forward with the return process. Here is our return/refund policy: Return/Refund Policy
Additional Shipping Information:
- Overnight and Two-Day Shipping: We prioritize urgent orders for overnight or two-day shipping and dispatch them as soon as possible. However, we cannot guarantee delivery times, as these are managed by third-party carriers. Refunds for these services will not be issued if timelines are not met.
- Holiday Shipping: Please be aware that postal services may experience delays during holidays due to high volumes of shipments. We will not issue refunds for delayed shipments caused by carrier workload. We will do our best to dispatch your orders quickly.
Contact Us: If you have any questions or need further assistance, please feel free to reach out to our customer service team at CONTACT US.
Order Acceptance & Cancellation Policy
All orders are subject to review and acceptance at our sole discretion. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to suspected fraud, unauthorized or suspicious activity, errors in product or pricing information, or issues identified during the order review process.
We may also cancel orders that, in our judgment, present a risk to our business or customers.
If an order is canceled after payment has been processed, a full refund will be issued to the original form of payment.
By placing an order, you agree to these terms.
Mimi and Pal reserves the right to change, modify, or update our shipping policy at any time and without prior notice. This includes but is not limited to changes in processing times, shipping methods, and shipping costs. We also retain the right to exercise discretion in approving or denying shipping-related requests in accordance with our updated policies.
We recommend that customers regularly review our shipping policy on our website to stay informed about any changes. Updates will be made available on our website or upon request.
